The success of any business depends on efficient and effective communication. It takes place among business entities, within organisation and between group of staff, owners and employees, service providers and customers and also between people within the organisation.
Communication is a means of transmitting information and making oneself understood by another or others. It is a major challenge for managers because they are responsible for providing information, which results in efficient and effective performance in organisations. It is important in building and maintaining relationships in the workplace. (Kristina L. Guo and Yesenia Sanchez, 3/9/2005)